Regulation of Medical Devices
We strengthen Inspection and Licensing of pharmaceutical premises and Import/Export Controls
Report Medical Device Adverse Events
Promoting access to Safe Medicines
We regulate medicines, medical devices and cosmetics, to promote human and animal health.
Report Adverse Drug Reactions
Promoting Law Enforcement
We enrich other law enforcement sectors by providing relevant technical support, information, and evidence.
Customer Complaints Form

How Can We Help You Today?

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Regulation

Regulatory Areas

Comprehensive oversight of medicines, medical devices, and cosmetics to ensure safety, quality, and compliance.

Enforcement

Checking medicines before they are approved for use

Licensing & Enforcement

Checking medicines before they are approved for use

Laboratory Services

Checking medicines before they are approved for use

Imports & Exports

Checking medicines before they are approved for use

Pharmacovigilance

Checking medicines before they are approved for use

Clinical Trials

Checking medicines before they are approved for use

Postmarketing Surveillance

Checking medicines before they are approved for use

Veterinary Medicines

Ensures the safety of medicines used in animals

Medical Devices

Regulates medical devices to ensure safety and effectiveness

Services

What We Can Help You With

Services designed to protect public health

Submit a Complaint

Report telecom, internet, or postal service issues quickly.

What You’ll Need
  • Your ID or account number
  • Description of the issue
  • Operator name
  • Date of incident

Consumer Rights

Know and exercise your rights as a telecom consumer.

What You’ll Need
  • No documents required
  • Browse rights by category
  • Download rights charter
  • Free of charge

Fraud Alerts

Stay informed on telecom and internet scams and threats.

What You’ll Need
  • No documents required
  • Browse alerts by category
  • Report suspicious activity
  • Free of charge

Service Performance

Monitor the quality of telecom, internet & postal services.

What You’ll Need
  • No documents required
  • Select your operator/service
  • View live performance metrics
  • Free of charge

Apply for Licence

Register your telecom, broadcasting, or postal business 

What You’ll Need
  • Registration documents
  • Type of licence required
  • Operator details
  • Application fee

Business Rights

Know and exercise your rights as a service provider.

What You’ll Need
  • No documents required
  • Browse rights by category
  • Download rights charter
  • Free of charge

Type Approval

Certify communication devices for sale and use in Botswana.

What You’ll Need
  • Device model & manufacturer
  • Test reports (ITU/CE/FCC)
  • Sample unit for testing
  • 6–10 weeks processing

Domain Registration

Register and manage .bw domain names for your organisation.

What You’ll Need
  • Preferred domain name
  • Organisation documents
  • Contact details
  • Annual renewal fee

Apply for Licence

Register your telecom, broadcasting, or postal business 

What You’ll Need
  • Registration documents
  • Type of licence required
  • Operator details
  • Application fee

Compliance Filing

Submit annual compliance reports and declarations.

What You’ll Need
  • License number
  • Compliance report
  • Signed declaration
  • 10 working days

Spectrum Assignment

Apply for frequency spectrum allocation for your operations.

What You’ll Need
  • Frequency band requested
  • Technical specifications
  • Intended coverage area
  • Spectrum fee payment

Type Approval

Certify communication devices for sale and use in Botswana.

What You’ll Need
  • Device model & manufacturer
  • Test reports (ITU/CE/FCC)
  • Sample unit for testing
  • 6–10 weeks processing

Domain Registration

Register and manage .bw domain names for your organisation.

What You’ll Need
  • Preferred domain name
  • Organisation documents
  • Contact details
  • Annual renewal fee

License Verification

Check the validity and status of your licences or permits with BOCRA.

What You’ll Need
  • Licence ID
  • Type of licence required
  • Operator details
  • Registration year

Business Rights

Know and exercise your rights as a service provider.

What You’ll Need
  • No documents required
  • Browse rights by category
  • Download rights charter
  • Free of charge

Annual Fees

Submit payment confirmations of annual regulatory fees.

What You’ll Need
  • Registration details
  • Licence type
  • Payment reference
  • Reporting period

Domain Registration

Register and manage .bw domain names for your organisation.

What You’ll Need
  • Preferred domain name
  • Organisation documents
  • Contact details
  • Annual renewal fee

License Verification

Check the validity and status of your licences or permits with BOCRA.

What You’ll Need
  • Licence ID
  • Type of licence required
  • Operator details
  • Registration year

Business Rights

Know and exercise your rights as a service provider.

What You’ll Need
  • No documents required
  • Browse rights by category
  • Download rights charter
  • Free of charge

Annual Fees

Submit payment confirmations of annual regulatory fees.

What You’ll Need
  • Registration details
  • Licence type
  • Payment reference
  • Reporting period

Submit a Complaint

Report issues with medicines, medical devices or cosmetic. 

What You’ll Need
  • Name of complaint
  • Description of the issue
  • Your contact details
  • Mode of complaint

Distributor Registration

Apply to register as an authorised distributor of medical products.

What You’ll Need
  • Name of the company
  • Destination Zone
  • Your contact details
  • Products traded (list)

Cosmetics Stakeholder Form

Register as a cosmetics stakeholder for database & regulatory purposes.

What You’ll Need
  • Name of complaint
  • Description of the issue
  • Your contact details
  • Mode of complaint

Safety Alerts

Stay informed about unsafe, recalled, or non-compliant medical products.

What You’ll Need
  • Review official safety notices
  • Follow recall or safety instructions
  • Report affected products
  • Download safety alert documents
Transparency

Your Request, Step by Step

We are committed to transparency. Every submission follows a clear, accountable process.

Submit

Review

Assign

Investigate

Resolve

Notify

Most requests are acknowledged within 2 working days and resolved within 14 working days.

Service Commitment

Our team consists of highly skilled and knowledgeable professionals, dedicated to providing exceptional service with a deep understanding of regulatory requirements and industry standards. In line with our commitment to effeciency, we continuously invest in training and professional development to ensure that our team remains at the forefront of industry best practices.

Objectives

Strategic Objectives

As a trusted Authority for excellence in medical products and cosmetics regulation we;

Been affected by a violation?
Been affected by a violation?
Been affected by a violation?
Events

Upcoming Events

Events, workshops, and upcoming activities.

Events

Upcoming Events

No Event Found

Awareness Video

Promoting safe practices for a healthier community.

Building a healthier tomorrow together.

Collaborating for safer medicines and stronger communities.

Events

Upcoming Events

News, regulations, notices, and press releases.

No Upcoming Events

There are currently no upcoming events. Please check back later for updates.

Awareness Video

Promoting safe practices for a healthier community.

Building a healthier tomorrow together.

Collaborating for safer medicines and stronger communities.

Events

Upcoming Events

News, regulations, notices, and press releases.

Awareness Video

Promoting safe practices for a healthier community.

Building a healthier tomorrow together.

Collaborating for safer medicines and stronger communities.

Downloads

Recent Documents

Find most recent documents and most downloaded below

📄

ESCP

PDF1 MB7 downloadsUpdated: 2026-06-12
📄

Appendix - Customer Complaints Process - QM-A03 - Iss1.0

PDF76 KB0 downloadsUpdated: 2026-06-09
📄

BOMRA Annual Report 2022

PDF10 MB0 downloadsUpdated: 2026-05-26
📄

BOMRA Annual Report 2021

PDF8 MB1 downloadsUpdated: 2026-05-26
📄

BoMRA Annual Report 2020

PDF3 MB1 downloadsUpdated: 2026-05-26
📄

Medicines and Related Substances Act 2025 (2)

PDF6 MB17 downloadsUpdated: 2026-05-21
📄

Guidance and Overview

DOCX44 KB7 downloadsUpdated: 2026-05-21
📄

MRS General_Regulations_2026

PDF1 MB7 downloadsUpdated: 2026-05-21
📄

MRS Medical_Devices_Regulations_2026 (2)

PDF861 KB7 downloadsUpdated: 2026-05-21
📄

MRS_Fees_Levies_Penalties_Regulations_2026

PDF395 KB7 downloadsUpdated: 2026-05-21
News & Updates

Latest from BoMRA

News, regulations, notices, and press releases.

Lesotho Health Minister Leads Delegation on Benchmarking Visit to BoMRA

The Botswana Medicines Regulatory Authority (BoMRA) is privileged to host a high-level...

Read Full Article

BOMRA Medical Devices including IVDs Regulatory Update.

BOMRA Medical Device Regulatory Strategy (2022–2030) Advancing Botswana from WHO GMRF “Basic...

Read Full Article

Submission Of Veterinary Medicines Dossiers For The Reliance Based Expedited Registration

In line with the notice published on 13 April 2026, the Botswana...

Read Full Article
Botswana Medicines Regulatory Authority
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