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Botswana Communications Regulatory Authority

Regulating Communications for a Connected Botswana

Your gateway to telecommunications, broadcasting, postal and internet regulation — transparent, accessible, and citizen-centred.
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Regulation

Regulatory Areas

BOCRA regulates key communications sectors in Botswana.

Telecommunications

Regulation of voice, data, and mobile network services across Botswana.

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Broadcasting

Licensing and regulation of radio and television broadcasting services.

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Postal Services

Oversight of postal and courier services throughout the country.

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Internet & ICT

Regulation of internet access, cybersecurity, and digital infrastructure.

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Services

Regulatory Services

BOCRA regulates key communications sectors in Botswana.

Submit a Complaint

Report telecom, internet, or postal service issues quickly.

What You’ll Need
  • Your ID or account number
  • Description of the issue
  • Operator name
  • Date of incident
Start

Consumer Rights

Know and exercise your rights as a telecom consumer.

What You’ll Need
  • No documents required
  • Browse rights by category
  • Download rights charter
  • Free of charge
Start

Consumer Guides

Know and exercise your rights as a telecom consumer.

What You’ll Need
  • No documents required
  • Browse rights by category
  • Download rights charter
  • Free of charge
Start

Consumer Rights

Know and exercise your rights as a telecom consumer.

What You’ll Need
  • No documents required
  • Browse rights by category
  • Download rights charter
  • Free of charge
Start

Submit a Complaint

Report telecom, internet, or postal service issues quickly.

What You’ll Need
  • Your ID or account number
  • Description of the issue
  • Operator name
  • Date of incident
Start

Consumer Rights

Know and exercise your rights as a telecom consumer.

What You’ll Need
  • No documents required
  • Browse rights by category
  • Download rights charter
  • Free of charge
Start

Consumer Rights

Know and exercise your rights as a telecom consumer.

What You’ll Need
  • No documents required
  • Browse rights by category
  • Download rights charter
  • Free of charge
Start

Consumer Rights

Know and exercise your rights as a telecom consumer.

What You’ll Need
  • No documents required
  • Browse rights by category
  • Download rights charter
  • Free of charge
Start
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Consumer Protection

Know your rights

As a consumer in Botswana, you have legally protected rights. Understand them — and take action if they are violated.
Telecom Consumer Rights
  • Receive clear, itemised billing for all services charged to you.
  • Obtain a written contract before any service begins.
  • Terminate a service after the minimum period with 30 days written notice.
  • Receive a response to your complaint within 5 working days.
Been affected by a violation?
Submit a Complaint
  • Access internet services without unlawful discrimination.
  • Receive transparent information about data usage and speeds.
  • Be protected from unauthorized data collection.
Been affected by a violation?
Submit a Complaint
  • Be free from harmful electromagnetic interference.
  • Report and have spectrum interference investigated promptly.
Been affected by a violation?
Submit a Complaint
News & Updates

Latest from BOCRA

News, regulations, notices, and press releases.

Call For Submission Of Qualified Person Responsible For Pharmacovigilance (QPPV) Notifications To BoMRA

July 14, 2026

Botswana Medicines Regulatory Authority (BoMRA) invites all Marketing Authorization Holders (MAHs), local...

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Public Notice

Risk of Acute Pancreatitis, Including Necrotizing and Fatal Cases, Associated with GLP‑1 Receptor Agonists and Dual GLP‑1/GIP Receptor Agonists.

July 14, 2026

Botswana Medicines Regulatory Authority (BoMRA) is responsible for ensuring the safety, efficacy,...

Read Full Article
Safety Alert

BoMRA Inducts new Board Members

July 9, 2026

The Botswana Medicines Regulatory Authority (BoMRA) has completed a comprehensive induction programme...

Read Full Article
Latest Updates

Most vaccines are safe and well tolerated. However, if you experience any discomfort after vaccination, seek immediate medical attention and ask your healthcare provider to report the event to BoMRA

Botswana Medicines Regulatory Authority
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