Customer Complaint Form
Report issues with medicines, medical devices or cosmetic.
"*" indicates required fields
Complaint Process
Submit
File your complaint with all relevant details.
Acknowledge
BoMRA acknowledges receipt within 2 business days.
Investigate
The complaint is investigated with the operator.
Resolve
A resolution is communicated to all parties.
Before Filing
Please ensure you have first attempted to resolve the issue directly with your service provider before filing a complaint with BOCRA.
Processing Time
Most complaints are resolved within 30 business days. Complex cases may require additional time.