
OUR
Quality Management System

Quality
Our Quality Policy is to establish the Authority’s commitment to quality and continuous improvement. It serves as a guiding principle for all employees and stakeholders, ensuring that they fully understand the Authority’s mandate in relation to quality.
Quality Statement
Standard
We implement a Quality Management System in accordance with ISO 9001:2015 standard. We employ process approach, which incorporates the Plan-Do-Check-Act cycle and risk-based thinking essential for achieving an effective management system. BoMRA was granted certification against ISO 9001:2015 in April 2021 by British Standards Institute (BSI). Through this, we continually strive to improve and provide quality services that meet and exceed our customer needs and expectations.
Unit
To effectively implement QMS, our Quality Management Unit has thus been mandated to facilitate the implementation of a management system throughout the organisation in order for BoMRA to attain World Health Organization Maturity Level 3 as well as certification and accreditation against various International Standards. This will assist BoMRA in achieving its Vision of being “The trusted Authority for excellence in medical products and cosmetics regulation”
Quality Statement
Policy Objectives
- Sets clear expectations for quality in all aspects of the Authority
- Provide a framework for making decisions that align with the Authority’s quality goals.
- Ensure our services products and services meet or exceed customer expectations
- Promote Continuous Improvement: Align with relevant standards and regulations, ISO 9001:2015.

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Botswana Medicines Regulatory Authority regulates medicines, medical devices and cosmetics to promote human and animal health.
